TROUBLESHOOTING

Select your operating system (iOS or Android)

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  • I can't download the APK file

  • Make sure you're using Chrome for downloading the APK file and that you have enough free space

  • If you're getting error 403 on Dropbox that is because you are being redirected to the Dropbox app. To avoid that, long-tap on the APK download link and choose "Open in new tab in group"

  • I can't install the APK file, getting "Cannot open file" error

  • Make sure to install the APK from the Files app, not from the browser.

  • I can't install the APK file, getting "App was not installed" error

  • Before installing the FCC app, make sure to uninstall the official DJI app

  • Ensure you have at least 4GB of free space during installation

  • If you're still encountering issues, do a reboot of the phone after removing the official app

  • I can't install the APK file, getting "Package conflicts with an existing package" error

  • Before installing the FCC app, make sure to uninstall the official DJI app

  • If you're still encountering issues, do a reboot of the phone after removing the official app

  • I can't start the app, getting "Application has a bug" error

  • There is a known incompatibility between the framework we're using and the Snapdragon 8 Gen 1 CPU. If your phone has this particular CPU, the FCC app will not run on it at the moment.

  • If you don't have another device on which to use the FCC app, please contact us and we'll offer you a full refund.

  • I can't login, getting error "Too many devices"

  • You are allowed to change your device once for free during your one-year license. If you wish to move your license to a third device, you will have to get the Register Additional Device pack. Use the same email when purchasing and your account will be automatically upgraded to allow another device to login.

  • FCC mode is not enabled

  • You need to take the drone outside to acquire GPS signal before FCC mode will enable.

  • Make sure you understand how to identify FCC mode, it is different on iOS vs Android. For a quick explanation and sample images, check the “HOW DO I KNOW I'M IN FCC MODE?” area from the FAQ page

  • App icon is stuck on "Waiting..."

  • That is how the app looks during the download process, just wait for it to finish. If you think there might be a connection problem and want to restart the download, just tap the icon once and then wait for it to finish downloading.

  • When trying to run the app, I'm getting "Developer Mode Required"

  • Starting with iOS 16, a new mode has been added that must be enabled before being allowed to run apps installed outside the AppStore.
    To enable Developer Mode go to Settings > Privacy & Security on the iOS device. Scroll down to the Developer Mode list item and navigate into it. To toggle Developer mode, use the “Developer Mode” switch. Tap the switch to enable Developer Mode. After you do so, Settings presents an alert to warn you that Developer Mode reduces the security of your device. To continue enabling Developer Mode, tap the alert’s Restart button. After the device restarts and you unlock it, the device shows an alert confirming that you want to enable Developer Mode. To acknowledge the reduction in security protection in exchange for allowing other apps to execute, tap Turn On, and enter your device passcode when prompted.

  • When trying to run the app, I'm getting "App is no longer available"

  • We are using an Apple certificate to sign the app for you. That certificate lasts for approximately one year, once that certificate (and your license) expires, the app will not start anymore.

  • When this happens, you will need to purchase a new license.

  • Unable to install the app, I'm getting "Integrity could not be verified"

  • This error usually means the app is not signed for your device.

  • This can happen if your license has expired and the Apple certificate used to sign your app is no longer valid.

  • Another possible explanation for this is that you are trying to install the app on a different device. To do that, you will need to sign the app for this new device. Your options are:

    • get the additional signing package OR

    • if you prefer to handle signing yourself for your new device, you can also use an external service to sign the app